Here you'll find answers to common questions our clients ask. If you don't see what you need, call us at 229.551.9800, send an email to email@example.com, or contact us online using the Contact Us form.
- How do I go about getting a quote from you?
- What type of products and services do you provide?
- What is the benefit to using my Customer Portal?
- At what resolution should I save my photos and graphics?
- What file format should I use when submitting my electronic document for printing?
- Why do the printed colors look different from the colors on my screen?
- What is a proof and why is it important that I look at it?
- What is the Pantone Matching System?
- Is white considered a printing color?
- Once I submit the documents, how long will it take to finish my job?
- What forms of payment do you accept?
- What is variable data printing and personalization?
- Do you offer storage?
- How can I eliminate paper jams and curls on my forms?
How do I go about getting a quote from you?
Well, since you're here, we suggest you use our Get a Quote form. Otherwise, the best way to ensure that we get all the information necessary to accurately estimate is to give us a call and talk with one of our team members at 229.551.9800.
What is the benefit to using my Customer Portal?
Creating your password-protected customer portal allows us to assemble a Document Library of your past orders so that you are able to easily place an order, receive a proof, and get your project into production. We want to make the ordering process easier for you!
For more information, download the Sea Gate Printing Customer Guide to Portals sheet.
At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode, when possible. Images saved in RGB mode will not print properly. If you are unable to save your image in CYMK mode, please let us know, and we will need to convert them for printing.
What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
We prefer a PDF because it keeps the layout you've created intact, with fewer problems with fonts or images. Remember, convert your RGB images to CMYK before creating your PDF!
Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
For full color (4 color) printing, images must be CMYK. For two-color printing, the correct Pantone colors must be used in the file.
For more information: Color Systems .
What is a proof and why is it important that I look at it?
A proof is for you to make sure the PDF you've submitted, or the file(s) we've created, are accurate and ready to print. Without reviewing and approving a proof, a simple or complex error could be missed, and could require that the job be reprinted. Be sure to carefully read all text and check all images when you are reviewing your proof!
Please proof all artwork very carefully (SPELLING, font, sizing, color, quantity, layout, CORRECT/ACCURATE information such as phone numbers and e-mail addresses, etc.) as it is the customer’s responsibility to do so. Sea Gate Printing & Creative Services will not be held responsible for any errors listed above or of that nature. Please notify Sea Gate Printing in a timely manner of any changes that need to be made, otherwise approval can be made by e-mail, fax, or in person (signature required). Your job will be on hold until the proof is finalized.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
For more information: Pantone Matching System.
Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
Once I submit the documents, how long will it take to finish my job?
It depends on several factors, including your deadline, and our current production schedule. Be sure to let us know when you need the product in your hands so we can plan and schedule production accordingly. We always strive to provide an accurate estimate of the turnaround time for each job we do.
Our normal turnaround time is 5-7 business days, depending on what the project entails. A project that includes design from scratch could take longer than one that is a repeat of a previously printed job, or one with a customer-supplied PDF.
What forms of payment do you accept?
We accept cash, company check and all major credit cards. Sorry, we do not accept Discover Card. We can also set up a business account for you, as well. Contact us for details at 229.551.9800, or email firstname.lastname@example.org.
What is variable data printing and personalization?
Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.
Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient.
Personalizing can be as simple as a unique name and address on every printed piece. But more sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.
Do you offer storage?
Yes. We offer free storage of most products. In some cases, minimum quantities may apply.
How can I eliminate paper jams and curls on my forms?
It is important to store your laser forms in a humidity-controlled environment when possible. Store your forms in the same room as your laser printer at least 24 hours before printing. The same applies for envelopes, with gummed flaps- they can become sealed if stored in a room that is not climate-controlled.